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Grievance Redressal Mechanism

Grievance Redressal Mechanism

We are concerned about you and are committed to extend the best possible services. In case you are not satisfied with our services or resolution, here's how you can get your grievances redressed.

  • Step 1

    Call us toll free:

    1800-266-5844 (8:00 AM to 8:00 PM, 7 days of the week)

    Email us:

    care@libertyvideocon.com

    Write to us:

    Liberty Videocon General Insurance Company Ltd.


    10th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai- 400013

  • Step 2

    If our response or resolution does not meet your expectations, you can escalate at email:

    Email us:

    Manager@libertyvideocon.com

  • Step 3

    If you are still not satisfied with the resolution provided, you can further escalate at email:

    Email us:

    ServiceHead@libertyvideocon.com

In case your issue remains unsolved, you can approach the Insurance Ombudsman for redressal.

Insurance Ombudsman Offices

Office of the Ombudsman and Contact Details

Areas of Jurisdiction

Ahmedabad

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Jeevan Prakash Building, 6th floor,

Tilak Marg, Relief Road,

Ahmedabad – 380 001.

Phone No:

079 - 25501201/02/05/06

Fax:

079 – 27546142

Email us:

bimalokpal.ahmedabad@ecoi.co.in

Areas of Jurisdiction

State of Gujarat and Union Territories of Dadra & Nagar

Haveli and Daman and Diu​

Bhopal

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Office of the Ombudsman and Contact Details

Shri. R K Srivastava

Office of the Insurance Ombudsman,

Janak Vihar Complex,

2nd Floor, 6, Malviya Nagar,

Near New Market,

Bhopal – 462 033.

Phone No:

0755-2769200/201/202

Fax:

0755-2769203

Email us:

bimalokpal.bhubaneswar@ecoi.co.in

Areas of Jurisdiction

States of Madhya Pradesh and Chattisgarh.

Bhubaneswar

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Office of the Ombudsman and Contact Details

Shri. B. N. Mishra

Office of the Insurance Ombudsman,

62, Forest park,

Bhubneshwar – 751 009.

Phone No:

0674-2596461 / 2596455

Fax:

0674-2596429

Email us:

bimalokpal.bhubaneswar@ecoi.co.in

Areas of Jurisdiction

State of Orissa.

Chandigarh

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

S.C.O. No. 101, 102 & 103, 2nd Floor,

Batra Building, Sector 17 – D,

Chandigarh – 160 017.

Phone No:

0172-2706196/5861 / 2706468

Fax:

0172-2708274

Email us:

bimalokpal.chandigarh@ecoi.co.in

Areas of Jurisdiction

States of Punjab, Haryana, Himachal Pradesh,

Jammu & Kashmir and Union territory of Chandigarh.

Chennai

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Office of the Ombudsman and Contact Details

Shri Virander Kumar

Office of the Insurance Ombudsman,

Fatima Akhtar Court,

4th Floor, 453 (old 312),

Anna Salai, Teynampet,

CHENNAI – 600 018.

Phone No:

044-24333668 / 24335284

Fax:

044-24333664

Email us:

 bimalokpal.chennai@ecoi.co.in bimalokpal.chennai@ecoi.co.in

Areas of Jurisdiction

Tamil Nadu,Pondicherry Town and

Karaikal (which are part of Pondicherry).

Delhi

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Office of the Ombudsman and Contact Details

Smt. Sandhya Baliga

Office of the Insurance Ombudsman,

2/2 A, Universal Insurance Building,

Asaf Ali Road,

New Delhi – 110 002.

Phone No:

011-23239611/7539/7532

Fax:

011-23230858

Email us:

bimalokpal.delhi@ecoi.co.in

Areas of Jurisdiction

State of Delhi

Guwahati

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

'Jeevan Nivesh’, 5th Floor,

Nr. Panbazar over bridge, S.S. Road,

Guwahati – 781001(ASSAM).

Phone No:

0361- 2132204 / 2132205

Fax:

0361-2732937

Email us:

bimalokpal.guwahati@ecoi.co.in

Areas of Jurisdiction

States of Assam, Meghalaya, Manipur, Mizoram,

Arunachal Pradesh, Nagaland and Tripura.

Hyderabad

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Office of the Ombudsman and Contact Details

Shri. G. Rajeswara Rao

Office of the Insurance Ombudsman,

6-2-46, 1st floor, "Moin Court"

Lane Opp. Saleem Function Palace,

A. C. Guards, Lakdi-Ka-Pool,

Hyderabad - 500 004.

Phone No:

040-65504123/23312122

Fax:

040-23376599

Email us:

bimalokpal.hyderabad@ecoi.co.in

Areas of Jurisdiction

States of Andhra Pradesh, Telangana and

Union Territory of Yanam - a part of the Union Territory of Pondicherry.

Ernakulam

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Office of the Ombudsman and Contact Details

Shri. P. K. Vijayakumar

Office of the Insurance Ombudsman,

2nd floor, Pulinat Building,

Opp. Cochin Shipyard,

M.G. Road,

Ernakulum - 682 015.

Phone No:

0484-2358759/2359338

Fax:

0484-2359336

Email us:

bimalokpal.ernakulum@ecoi.co.in

Areas of Jurisdiction

Kerala, Lakshadweep, Mahe-a part of Pondicherry

Kolkata

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Office of the Ombudsman and Contact Details

Shri. K. B. Saha

Office of the Insurance Ombudsman,

Hindustan Building Annexe,

4th floor, 4, CR Avenue,

Kolkata - 700 072.

Phone No:

033-22124339 / 22124340

Fax:

033-22124341

Email us:

bimalokpal.kolkata@ecoi.co.in

Areas of Jurisdiction

States of West Bengal, Bihar, Sikkim and

Union Territories of Andaman and Nicobar Islands.

Lucknow

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Office of the Ombudsman and Contact Details

Shri. N. P. Bhaga

Office of the Insurance Ombudsman,

6th Floor, Jeevan Bhawan,

Phase-II, Nawal Kishore Road,

Hazratganj,

Lucknow-226 001.

Phone No:

0522-2231330 / 2231331

Fax:

0522-2231310.

Email us:

bimalokpal.lucknow@ecoi.co.in

Areas of Jurisdiction

District of Uttar Pradesh:  Lalitpur, Jhansi, Mahoba,

Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur,

Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varansi,

Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur,

Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti,

Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti,

Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar,

Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau,

Chandauli, Ballia, Sidharathnagar.

Mumbai

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Office of the Ombudsman and Contact Details

Shri. A. K. Dasgupta

Office of the Insurance Ombudsman,

3rd Floor, Jeevan Seva Annexe,

S. V. Road, Santacruz (W),

Mumbai - 400 054.

Phone No:

022-26106928/360/889

Fax:

022-26106052

Email us:

bimalokpal.mumbai@ecoi.co.in

Areas of Jurisdiction

States of Goa, Mumbai Metropolitan Region excluding

Navi Mumbai & Thane.

Bengaluru

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Office of the Ombudsman and Contact Details

Shri. M. Parshad

Office of the Insurance Ombudsman,

Jeevan Soudha Building,

PID No.57-27-N-19,

Ground Floor, 19/19, 24th Main Road,

JP Nagar, 1st Phase,

Bengaluru-560 078.

Phone No:

080-26652048 / 26652049

Fax:

Email us:

bimalokpal.bengaluru@ecoi.co.in

Areas of Jurisdiction

Karnataka

Jaipur

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Office of the Ombudsman and Contact Details

Shri. Ashok K. Jain

Office of the Insurance Ombudsman,

Jeevan Nidhi-II Bldg., Ground Floor,

Bhawani Singh Marg,

Jaipur - 302005.

Phone No:

0141-2740363

Email us:

bimalokpal.jaipur@ecoi.co.in

Areas of Jurisdiction

State of Rajasthan

Noida

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Office of the Ombudsman and Contact Details

Shri. Ajesh Kumar

Office of the Insurance Ombudsman,

Bhagwan Sahai Palace,

4th Floor, Main Road,

Naya Bans, Sector-15,

Distt: Gautam Buddh Nagar,

Noida

U.P-201301.

Email us:

bimalokpal.noida@ecoi.co.in

Areas of Jurisdiction

States of Uttaranchal and the following Districts of Uttar Pradesh:

Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun,

Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut,

Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah,

Farrukhabad, Firozabad, Gautam Budh Nagar,

Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli,

Rampur, Kashganj, Sambhal, Amroha, Hathras,

Kanshiramnagar, Saharanpur.

Pune

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Office of the Ombudsman and Contact Details

Shri. A. K. Sahoo

Office of the Insurance Ombudsman,

Jeevan Darshan Building, 3rd Floor,

CTS Nos. 195 to 198,

NC Kelkar Road, Narayan Peth,

Pune - 411 030

Phone No:

020 -32341320

Email us:

bimalokpal.pune@ecoi.co.in

Areas of Jurisdiction

States of Maharashtra, Area of Navi Mumbai and

Thane excluding Mumbai Metropolitan Region.

Patna

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

1st Floor, Kalpana Arcade Building,

Bazar Samiti Road,

Bahadurpur,

Patna - 800 006.

Email us:

bimalokpal.patna@ecoi.co.in

Areas of Jurisdiction

States of Bihar and Jharkhand.

For updated names and addresses​​ of the OMBUDSMAN CENTRES, please click here

For Grievance Redressal Officer details, please click here

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