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Customer Support for Grievance Redressal

We are concerned about you and are committed to extend the best possible services. In case you are not satisfied with our services or resolution, here's how you can get your grievances redressed.

Step 1

Call us toll free:

1800-266-5844 (8:00 AM to 8:00 PM, 7 days of the week)

Write to UsEma​​il​​ us​ :​


Write to us:

Liberty Videocon General Insurance Company Ltd.

10th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel,
Mumbai- 400013

Step 2

If our response or resolution does not meet your expectations, you can escalate at email:

Write to Us Ema​il​​ us​ :​


Step 3

If you are still not satisfied with the resolution provided, you can further escalate at email:

Write to Us Email ​us :​



An acknowledgement will be sent on receipt of your concern. We would then investigate the concern internally and respond with a suitable resolution. Please share your contact details to enable us to get in touch with you.

In case your issue remains unsolved, you can approach the Insurance Ombudsman for redressal.

Insurance Ombudsman Offices

Office of the Ombudsman and Contact Details
Areas of Jurisdiction
Office of the Insurance Ombudsman,
6th Floor, Jeevan Prakash Bldg,
Tilak Marg, Relief Road,
Ahmedabad - 380001.​
Tel nos: 079-25501201/02/05/06


State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu​


Shri  Raj Kumar Srivastava,
Office of the Insurance Ombudsman,
2nd Floor, Janak Vihar Complex,
6, Malviya Nagar,Opp. Airtel, Near New Market,
BHOPAL(M.P.)-462 003.
Tel.:- 0755-2769201/9202  Fax : 0755-2769203


States of Madhya Pradesh and Chhattisgarh​
Shri B.N. Mishra,
Office of the Insurance Ombudsman,
62, Forest Park,
Tel.: 0674 - 2596461 /2596455
Fax: 0674 - 2596429​



State of Orissa​

Shri Manik Sonawane
Office of the Insurance Ombudsman,
S.C.O. No.101-103,2nd Floor,
Batra Building, Sector 17-D,
Tel.: 0172 - 2706196 / 2706468  Fax : 0172-2708274


States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.​
Shri Virander Kumar,
Office of the Insurance Ombudsman,
Fathima Akhtar Court,
4th Floor, 453 (old 312),
Anna Salai, Teynampet,

Tel.:- 044-24333668 /24335284   Fax : 044-24333664


State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry)​

Smt. Sandhya Baliga,
Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Bldg.,
Asaf Ali Road,
NEW DELHI-110 002.
Tel.:- 011 - 23239633 / 23237532 Fax : 011-23230858


States of Delhi 


Insurance Ombudsman,
Office of the Insurance Ombudsman,
“Jeevan Nivesh”,5th Floor,
Near Panbazar Overbridge, S.S. Road,
Tel.:- 0361-2132204/5    Fax : 0361-2732937


States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.​

Shri G.Rajeswara Rao,
Office of the Insurance Ombudsman,
6-2-46,  1st Floor, Moin Court,
Lane Opp. Saleem Function Palace,
A.C. Guards, Lakdi-Ka-Pool,
HYDERABAD-500 004.
Tel : 040-65504123/23312122   Fax: 040-23376599


States of Andhra Pradesh, Telangana  and Union Territory of Yanam - a part of the Union Territory of Pondicherry​

Shri P.K.Vijayakumar,
2nd Floor, Pulinat Bldg.,
Opp. Cochin Shipyard, M. G. Road,
Ernakulam - 682 015
Tel.: 0484 - 2358759 / 2359338
Fax: 0484 - 2359336


State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry​.
Shri K.B.Saha,
Office of the Insurance Ombudsman,
Hindustan Bldg. Annexe, 4th Floor,
4, C.R. Avenue,
Kolkata - 700 072
Tel.: 033 - 22124339 / 22124340 Fax : 033 – 22124341


States of West Bengal, Sikkim and Union Territories of Andaman and Nicobar Islands​

Shri N.P. Bhagat,
Office of the Insurance Ombudsman,
Jeevan Bhawan, Phase-2,
6th Floor, Nawal Kishore Road,
Tel : 0522 -2231331/2231330   Fax : 0522-2231310


Districts of Uttar Pradesh : 
Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Siddharathnagar​
Shri A.K.Dasgupta,
Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe,
S.V. Road,Santacruz(W),
MUMBAI-400 054.
Tel : 022 - 26106552 / 26106960 Fax : 022-26106052


States of Goa and Mumbai Metropolitan Region excluding Areas of Navi Mumbai and Thane​

Shri M. Parshad,
Jeevan Soudha Building,PID No.57-27-N-19
Ground Floor, 19/19, 24th Main Road,
JP Nagar, Ist Phase,
Bengaluru – 560 078
Tel.: 080 - 26652048 / 26652049

Email:bimalokpal.bengaluru @gbic.co.in

​State of Karnataka​

Shri A.K. Jain,
Office of the Insurance Ombudsman,
Ground Floor, Jeevan Nidhi II,
Bhawani Singh Road,
Jaipur – 302005
Tel : 0141-2740363


​State of Rajasthan​


Shri. Ajesh Kumar
Office of the Insurance Ombudsman,
Bhagwan Sahai Palace
4th Floor, Main Road,
Naya Bans, Sector 15,
Distt: Gautam Buddh Nagar,
Tel.: 0120-2514250 / 2514251 / 2514253


State of Uttaranchal and the following Districts of Uttar Pradesh:
Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.                                     ​
Shri A.K. Sahoo,
Office of the Insurance Ombudsman,
Jeevan Darshan Bldg., 3rd Floor,
C.T.S. No.s. 195 to 198,
N.C. Kelkar Road, Narayan Peth,
Pune – 411 030.
Tel.: 020 - 32341320​


​State of Maharashtra, Area of Navi Mumbai and Thane but excluding Mumbai Metropolitan region​

Shri. Sadasiv Mishra​

Office of the Insurance Ombudsman,
1st Floor,Kalpana Arcade Building,,
Bazar Samiti Road,
Patna 800 006.
Tel.: 0612-2680952


​States of Bihar and Jharkhand​


​​​​​​​For updated names and addresses​​ of the OMBUDSMAN CENTRES, please click here​


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Customer Reviews

Customer Reviews

Priyanka Popat


​Thanks Mr. Kaushal and Mr. Rajesh Portability for Mr. Rohit's son is accepted by Health Insurance Underwriting Team. This is a lovely example of ''OUT OF THE BOX'' thinking at LVGI as Dr. Liji has physically examined the boy after discussing the matter with Dr. Asha and Hemlata madam instead of compelling him to go for X-Ray/MRI.​​ Parents of the boy appreciated the way proposal was tackled as parents and the consulting doctor were not of the opinion of taking X-Ray/MRI of the young boy, as he was fit post hospitalization. Thanks to Underwriting Team for thinking differently.​