Is there any eligibility criterion for purchasing this policy?
Liberty Health connect policy is open to individuals from the age of 91 days to 65 years.
What are the variants and sum insured options available under this policy?
You can choose from four variants as mentioned below with Sum Insured ranging from Rs. 2 lakh to Rs.15 lakh:
- E-Connect – Sum Insured 3, 4, 5, 7.5 L
- Basic – Sum Insured 2, 3, 4, 5, 6, 7.5, 10 L
- Elite – Sum Insured 3, 4, 5, 6, 7.5, 10, 15 L
- Supreme – Sum Insured 2, 3, 4, 5, 6, 7.5, 10, 15 L
Do you offer individual policies and Family Floater policies?
We offer both, individual and Family Floater policies.
What is a Family Floater plan and what are its advantages?
Family Floater policy is a policy wherein the entire family of the insured comprising of insured and his / her dependents are covered under single sum insured. The sum insured for a family floater is our maximum liability for any and all claims made by all the insured members.
The advantages of such a policy are:
- All members of the family (as defined above) can be covered under one policy.
- Single Premium is payable for the entire family.
- The amount of Sum Insured floats over the entire family i.e. the limit can be used by any member of the family and for any number of times.
- One does not have to keep a track of renewals for different members; a single renewal date is to be remembered.
Who are the family members that can be covered by this policy?
You can buy this policy for yourself, your spouse, dependent children; above the age of 91 days up to 25 years, dependent parents or parents-in-law up to the age of 65 years.
How many members can be covered under Family Floater policy?
You can enroll total of 4 members under family floater policy as per the following family definitions:
- 2 Adults
- 2 Adults + 1 Child
- 2 Adults + 2 Children
- 1 Adult + 1 Child
- 1 Adult + 2 Children
- 1 Adult + 3 Child
What is the benefit of taking 2 year policy?
You will get a discount of 7.5% on the base premium, in case you select the policy tenure of 2 years
Are there any special discounts available under the policy?
- Family Discount - The policy provides a Family discount of 10%, if 2 or more family members are covered under a single policy on Individual Sum Insured basis.
- Multi-year Policy Discount - The policy provides a Multi – year policy discount of 7.5%, if the insured opts for 2 year policy term
Do I have to undergo any medical examination?
Medical examination may be required in some cases, based on the sum insured and the age of the person.
Who pays for the medical examination?
The proposed member has to pay for the cost of Pre-Policy Check-up (PPC). We will co-ordinate the appointment with our empanelled doctor and/ or diagnostic centre through our appointed TPA. On acceptance of your application and subsequent issuance of the policy, 100% or 50% of the expenses incurred per insured person will be reimbursed; depending upon the age and Sum Insured opted.
Do I have to undergo a medical checkup every year?
No, if the insured renews the policy continuously without a break and there is no change in the policy terms and conditions.
I travel abroad frequently. Will this policy gives extension of coverage overseas?
Extension of the Policy tenure is one of the benefits of Liberty Health Connect policy. In case you are travelling out of the country with a travel policy bought from us, we will extend your Health Connect policy tenure to the extent of number of days you are out of the country at no additional cost.
Does this policy cover Ayurvedic and Homeopathic treatments?
No, Ayurvedic and Homeopathic treatments are not covered in your Health Connect Policy
Is the medical check-up and premium amount reimbursed in case of policy rejection?
In such cases, the premium is reimbursed to the applicant except the medical check–up cost.
When do I get 100% and when do I get 50% refund?
If your age is 36 years to 45 years and the Sum Insured opted is above 5L, then 100% of the pre-policy checkup cost will be refunded by Us, post issuance of your Health Connect Policy. In rest of the cases, 50% of the pre-policy checkup cost will be refunded by us, post issuance of your Health Connect Policy.
Why do I need Health Insurance?
Health insurance will protect you and your family against any financial contingency arising due to a medical emergency.
Why should I take a Health Insurance Policy if my family and I are already covered by my employer?
Your employer will cover your medical expenses only as long as you are in his services. Tomorrow, you may change your job, retire, or even start something on your own. In all such cases, you and your family will be stranded if a medical emergency arises and you have not arranged for an alternative health insurance policy. It is at this point of time that Health Insurance policy will come to your rescue. Health Insurance policy can also act as a supplement to your existing medical cover in case the cost of medical treatment is higher than your existing cover level.
What are the benefits of this policy?
Liberty Health Connect policy offers optimum health coverage at an affordable price. The plan not only covers hospitalization expenses due to accidents or illness but extends to cover pre and post hospitalization expenses, day care procedures, domiciliary treatment, organ donor expenses, emergency ambulance, nursing allowance, recovery benefit, restoration of Sum Insured and Extended policy tenure benefits.
What is a free look period?
Free look period refers to a period of 15 days from the date of receipt of policy document within which the customer can review the terms, conditions and exclusions of the policy. In case the consumer is not satisfied or has any objection to any of the terms, conditions and exclusions, he/she can ask the insurer to cancel the purchased policy.
Will there be any deduction if policy is cancelled in free look period?
Yes, The company will refund the premium paid after adjusting the amounts spent on your/ insured member(s) medical examination, Stamp Duty Charges, proportionate risk premium in case the risk has already commenced. Cancellation will be allowed only if there are no claims reported under the Policy.
What is a Health Card and its benefits?
Health is similar to an identity card for the policy holders and comes along with the policy. The health card lets you enjoy the benefits of Cashless facility provided by the policy at any of our network hospitals. This card is given to all policy holders.
If I wish to cancel my Policy, will I get a refund for the same?
If for any reason you wish to opt out of the Insurance, the premium for the period at risk shall be retained as per the short period rates and balance shall be refunded. No refund shall happen on policies where a claim is notified or settled. Please refer to our detailed policy wordings for more information on this.
How do I cancel the policy?
The policy can be canceled by giving a 15 days’ notice in writing to the Company. If no claim has been made under the Policy, then the Company shall from the date of receipt of notice cancel the Policy and retain 15% of the premium relating to the balance period for policy tenure more than 1 year and for policies with a tenure period of one year refund the premium as per the Table below:
|Period on Risk||Rate of Premium Refunded|
|Up to 1 Month||75% of Annual Rate|
|Up to 3 Month||50% of Annual Rate|
|Up to 6 Month||25% of Annual Rate|
|Exceeding 6 Months||Nil|
In case you are contemplating cancelation of our health policy, we would request you to kindly talk to us on our toll free number 1800-266-5844 or write to us at
Is the premium exempted from Income Tax?
- Yes, the premium paid for health insurance policies qualifies for deduction under Section 80D of the Income Tax Act.
- An amount of up to Rs. 15,000 of premium paid for self, spouse and children are exempted.
- Additional deduction of Rs. 15,000 for covering parents is allowed, and if parents are Senior Citizens, aged 65 years or more then the exemption increases upto Rs. 20,000.
- The health insurance premium that you pay must be from the taxable income applicable for the year you claim.
How long is the policy valid for?
Liberty Videocon offers policies with option of 1 year and 2 years policy period which can be renewed after that.
How can I change/ add my communication address/ telephone number?
This is a simple process & our executives are happy to assist you. Please contact us on our toll free number (1800-266-5844) Or send an email at firstname.lastname@example.org
You may also fax your request to 022-6700 5844 OR visit our branch office. To locate the nearest branch office, please click here.(hyperlink)
What is the meaning of basic sum insured?
Annual (Basic) Sum Insured is the maximum amount that an insurance company will pay to the insured, according to the insurance contract, in the event of a claim.
What is a chronic condition?
A chronic condition is defined as a disease, illness, or injury that has one or more of the following characteristics:
- it needs ongoing or long-term monitoring through consultations, examinations, check-ups, and /or tests
- it needs ongoing or long-term control or relief of symptoms
- it requires your rehabilitation or for you to be specially trained to cope with it
- it continues indefinitely
- it comes back or is likely to come back.
What is a cashless facility?
Cashless facility means a facility extended by the Insurer to the Insured where the payments, of the costs of treatment undergone by the Insured in accordance with the policy terms and conditions and exclusions, are directly made to the network provider by the Insurer to the extent pre-authorization approved.
What is a day care procedure/treatment?
A Day care Procedure or Treatment refers to medical treatment, and/or surgical procedure which is:
- undertaken under General or Local Anesthesia in a hospital/day care centre for less than 24 hours because of technological advancement, and
- which would have otherwise required hospitalization of more than 24 hours.
Treatment normally taken on an out-patient basis is not included in the scope of this definition.
What is deductible?
Deductible is a cost-sharing requirement under a health insurance policy that provides that the Insurer will not be liable for a specified rupee amount in case of indemnity policies and for a specified number of days/hours in case of hospital cash policies which will apply before any benefits are payable by the insurer. A deductible does not reduce the Sum Insured.
What is domiciliary hospitalization?
Domiciliary Hospitalization means medical treatment for an illness/disease/injury which in the normal course would require care and treatment at a hospital but is actually taken while confined at home under any of the following circumstances:
- the condition of the patient is such that he/she is not in a condition to be moved to a hospital or,
- the patient takes treatment at home on account of non-availability of room in a hospital.
What is the policy entry and exit age?
The age eligibility of the insured for taking the policy is the Entry Age
The age after which the insured cannot take or renew the policy is the Exit Age
What is grace period?
Grace period means the specified period of time immediately following the premium due date during which a payment can be made to renew or continue a policy in force without loss of continuity benefits such as waiting periods and coverage of pre-existing diseases. Coverage is not available for the period for which no premium is received.
What is a pre-existing disease?
A pre-existing disease refers to any condition, ailment or injury or related condition(s) for which you had signs or symptoms, and / or were diagnosed, and / or received medical advice / treatment within 48 months prior to the first Policy issued by the Insurer.
What is policy period?
Policy Period means the period between the inception date and expiry date of the Policy as specified in the Schedule to this Policy or the date of cancellation of this Policy, whichever is earlier. Our health insurance product can be of 1 or 2 years.
What is waiting period?
A waiting period is the length of time for which the insured will have to wait before being eligible for the health insurance policy benefits.
What is the difference between mandatory and optional cover?
Those covers which come inbuilt in the plan are called mandatory covers while those covers, which, at the discretion of the customer, may or may not be included in the policy, are called optional covers.
Who is a medical practitioner?
A Medical Practitioner (physician, specialist or surgeon) is a person who holds a valid registration from the medical council of any state or Medical council of India or Council for Indian Medicine or for Homeopathy set up by the Government of India or a State Government and is thereby entitled to practice medicine within its jurisdiction, and is acting within the scope and jurisdiction of his license, provided that this person is not a member of the Insured Person’s family.
What do you mean by Pre and Post hospitalization?
Pre- and Post-hospitalization expenses cover all medical expenses incurred within 30 or 60 days (depending upon the plan chosen) prior to hospitalization and expenses incurred within 60 or 90 days (depending upon the plan chosen) post hospitalization provided the expenses were incurred for the same condition for which the Insured Person’s hospitalization was required.
What do you mean by Medical expenses?
Medical expenses, means all those reasonable and medically necessary expenses that an Insured Person has necessarily and actually incurred for medical treatment during the policy period on the advice of a medical practitioner due to illness or accident occurring during the policy period, as long as these are no more than would have been payable if the Insured Person had not been insured and no more than other hospitals or doctors in the same locality would have charged for the same medical treatment.
What is Deductible?
Deductible means a cost-sharing requirement under a health insurance policy that provides that the Insurer will not be liable for a specified rupee amount in case of indemnity policies and for a specified number of days/ hours in case of hospital cash policies which will apply before any benefits are payable by the insurer. A deductible does not reduce the Sum Insured
What is the Grace Period?
Grace Period means the specified period of time, which is 30 days in your Liberty Health Connect Policy, immediately following the premium due date during which a payment can be made to renew or continue a policy in force without loss of continuity benefits such as waiting periods and coverage of pre-existing diseases. Coverage is not available for the period for which no premium is received.
What is a Free-look period?
After purchasing the Policy, in case you find it unsuitable to your needs, you can, within a free look period of 15 days from the receipt of the policy, request for a cancellation of the Policy.