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Frequently Asked Questions

FAQ Banner - Liberty Videocon General Insurance Co. Ltd.

Policy Related

Changes in the policy

How do I record any changes in the policy?

In case there are any changes in the policy relating to personal information, to the vehicle structure or its usage, it will be done by an Endorsement. Depending on the type of change requested, you may or may not be required​ to pay an additional premium.

For more information on the endorsement process & required documentation, you may please contact us on our toll free number (1800-266-5844) Or send an email at care@libertyvideocon.com

You may also fax your request to 022-6700 5844 OR visit our branch office. To locate the nearest branch o​ffice, please​ click here.

What is an endorsement?

An endorsement is a written evidence of an agreed change to your policy. It is a document that incorporates changes in the terms of the policy. Any changes or alterations that you need to make can be done by way of an endorsement.

An endorsement may be issued at the time of issuing the policy to provide additional benefits and cover (e.g. legal liability to driver) or to impose restrictions (e.g. accidental damage deductible).​The wordings of those endorsements are provided by the insurance company. An endorsement may also be issued subsequently to record changes such as change of address, change of name and change of car or two-wheeler models.

What is a premium bearing endorsement?

A premium bearing endorsement is the endorsement for which additional premium is charged. For example, transfer of ownership, addition of LPG/CNG kit, c​hange of RTO location etc.​

What is a non-premium bearing endorsement?

A non-premium bearing endorsement where no additional premium is charged. For example, rectification in contact details, rectification in engine/ chassis number, a​ddition of hypothecation etc.​

Do I need to intimate LVGIC if an LPG/CNG kit is fitted after buying a motor insurance policy?

Yes. Addition of LPG/CNG kit in your vehicle constitutes a material change in the vehicle & hence it is important that the same is intimated to us immediately.

Before intimating us of the addition, please ensure that the same is registered with the RTO where your vehicle is registered & an entry to effect the same has been passed in the RC book. Once done, you may please contact us on our toll free number (1800-266-5844) OR send an email at care@liber​tyvideocon.com

You may also fax your request to 022-6700 5844 OR visit our branch office. To locate the nearest branch o​ffice, please click here.

How can I change/ add my communication address/ telephone number?

This is a simple process & our executives are happy to assist you. Please contact us on our toll free number (1800-266-5844) OR​ send an email at care@libertyvideocon.com

You may also fax your request to 022-6700 5844 OR visit our branch office. To locate the nearest branch office, please ​click here.

How do I add/delete the hypothecation in my policy?

Please submit changed registration copy or l​etter from bank at our nearest branch oR email at care@libertyvideocon.com or fax- 022 6700 1606​.

Transfer of policy

Can I transfer motor insurance to the new buyer of vehicle?

Yes. You can transfer motor insurance to new buyer of the vehicle. To know more about the transfer process & related terms/conditions, please contact us on our toll free number (1800-266-5844) OR send an email at care@libertyvideocon.com

You may also fax your request to 022-6700 5844 OR visit our branch o​ffice. To locate the nearest branch office, please​ click here.

Can I continue the motor insurance policy in the name of the previous owner even after transferring the vehicle in my name in the RTO records?

No. The registration & insurance policy of the vehicle must always be in the same name & same address otherwise the claim is not payable​

What are documents required for transfer of policy?

Below is the list of documents required to transfer the motor insurance policy:

  1. Either of one of the following:
    • RC copy in the n​ew owner's name
    • Duly filled Form 29/30 (along with NOC from financier- if applicabl​e)
  2. ​Fresh Proposal Form filled by new owner
  3. Consent letter for transfer by existing insured
  4. Old policy and certificate of insurance (in original)
  5. Rs 50/- towards transfer fee
  6. Additional Premium for NCB difference (if applicable)
  7. Inspection Report of vehicle
  8. Please note that above list of documents is only indicative. To know more about the transfer process & document list, please contact us on our toll free number (1800-266-5844) OR send us an email at care@libertyvideocon.com You may also visit our branch office for more information. To locate the nearest branch office, please​ click here.

Miscellaneous

How do I renew the motor insurance if my policy is already expired?

Don’t worry. Even if your policy has expired, a motor insurance policy for your vehicle can be obtained. But since a break in has occurred, the vehicle will be physically inspected by our company official or an authorised representative/agency. The entitlement regarding No Claim Bonus (NCB) will be as per prevailing rules & policies.

To know more about the transfer process & related terms/conditions, please contact us on our toll free number (1800-266-5844) OR ​send an email at care@libertyvideocon.com

You may also fax your request to 022-6700 5844 OR visit our branch office. To locate the nearest branch office, please​​ click here.

Can I get a duplicate of policy if I have lost one?

Sure you can. Please contact us on our toll free number (1800-266-5844) or send an email at care@libertyvideocon.com

You may also fax your request to 022-6700 5844 OR​ visit our branch office. To locate the nearest branch office, please​ click here.

Where can I find policy issuance & delivery status?

To know more about policy issuance & delivery status, please contact us on our toll free number (1800-266-5844) OR send an email at​ care@libertyvideocon.com

Can I get my premium refunded in a motor insurance policy?

In case of motor insurance policy, premium is refunded only if request of motor policy cancellation is received within 9 months from policy start date and the refund shall be calculated on short rate basis.

We strongly advise that you speak with us before cancelling the policy. You may reach us our toll free number (1800-266-5844) or send an email at care@libertyvideocon.com

You may also visit our branch office for policy refund/cancellation request. To locate the nearest bran​ch office, please ​click here.

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Customer Reviews

Customer Reviews

N. Rama Mohan Rao

Mumbai

Thank you very much for your prompt service, While taking insurance from your company, some people told that, if I take insurance from other than car dealer, I have to face problem (Like visit to dealer and insura​nce company surveyor and office, no cashless facility etc) while claim comes, you have pro ven that all th ose words are wrong and we can take from other than dealer also, I would like to express my please for your service .​
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