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How to Make A Motor Claims

Motor Claims Banner - Liberty Videocon General Insurance Co. Ltd.

Claims Process

We understand that bearing the loss or damage of your vehicle can be quite stressful. Which is why, we do our best to ensure that your hassles are minimised and keep the claim process as convenient as possible. Here’s all you need to know about Liberty Videocon Motor Insurance Claims Procedure to help you get going.

How do I go about claiming my loss?

The whole process is quite simple. Here’s a quick step-by-step look at the whole procedure.

  1. Register your claim immediately via either of the below mentioned options:
    • Call us at our Toll Free Number 1800 266 5844 (between 8:00am to 8:00pm, 7 days of the week)
    • Visit ou​r nearest branch office
    • Mail us on care@libertyvideocon.com
    • Send a written intimation letter to our registered office or the applicable branch office by post or courier. You can access our list of branch​ addresses by clicking here
    ​​
  2. ​Our representative will get in touch with you for further details as required.
  3. We’ll organise a survey inside city limits within in 24 hours and outside city limits within 48 hours.
  4. Once the vehicle is moved to a garage, we’ll need the documents (listed here) at the garage for our surveyors to verify.
​​​

If the vehicle is repaired at our network garage/preferred garage, we’ll pay the due amount as per motor insurance policy terms to the garage directly. However, the difference from total bill, if any, on account of policy terms and additional repairs will have to be paid by you directly to the garage.

If the vehicle is repaired at any other garage, the claim will be processed as a reimbursement claim. In this scenario, the loss amount assessed as our liability will be paid directly to you within 7 working days from the date of submission of the last document.

Kindly mention your motor insurance claim r​egistration number in all future correspondence.​

The Heritage

Liberty Videocon comes with a strong foundation and legacy of the Fortune 100, US-based giant Liberty Mutual Insurance. With over 45,00...

Liberty Videocon comes with a strong foundation and legacy of the Fortune 100, US-based giant Liberty Mutual Insurance.

With over 45,000 people in more than 900 offices across the globe, you could be a part of a culture that is committed to helping people live safer, more secure lives.

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The Milieu

At Liberty Videocon, we are keen on fostering passionate spirits who are willing to go beyond the conventional work roles. Our people are empowered...

At Liberty Videocon, we are keen on fostering passionate spirits who are willing to go beyond the conventional work roles.

Our people are empowered with ample of cross-functional opportunities to help them explore their abilities and expand their horizons. In addition, we constantly invest on their training and development to give them the edge over others in the industry.

And most of all, you get to be a part of an organization whose heart lies in its customer's well-being. Which is why, we view it as our personal and collective responsibility to deliver our promises and make a positive difference in the lives of our customers and the world at large.

So if you think you have it in you to be one among us, then welcome aboard.

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Customer Reviews

Customer Reviews

Priyanka Popat

Mumbai

​Thanks Mr. Kaushal and Mr. Rajesh Portability for Mr. Rohit's son is accepted by Health Insurance Underwriting Team. This is a lovely example of ''OUT OF THE BOX'' thinking at LVGI as Dr. Liji has physically examined the boy after discussing the matter with Dr. Asha and Hemlata madam instead of compelling him to go for X-Ray/MRI.​​ Parents of the boy appreciated the way proposal was tackled as parents and the consulting doctor were not of the opinion of taking X-Ray/MRI of the young boy, as he was fit post hospitalization. Thanks to Underwriting Team for thinking differently.​
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