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Motor Claims

claim process

Claims Process

We understand that bearing the loss or damage of your vehicle can be quite stressful. Which is why, we do our best to
ensure that your hassles are minimised and keep the claim process as convenient as possible. Here’s all you need to know
about Liberty Videocon Motor Insurance Claims Procedure to help you get going.

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How do I go about claiming my loss?

The whole process is quite simple. Here’s a quick step-by-step look at the whole procedure.

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Register your claim immediately via either of the below mentioned options:

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Our representative will get in touch with you for further details as required.

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We’ll organise a survey inside city limits within in 24 hours and outside city limits within 48 hours.

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Once the vehicle is moved to a garage, we’ll need the documents (listed here) at the garage for our surveyors to verify.

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The Heritage

Liberty Videocon comes with a strong foundation and legacy of the Fortune 100, US-based giant Liberty Mutual Insurance. With over 45,00...

The Milieu

At Liberty Videocon, we are keen on fostering passionate spirits who are willing to go beyond the conventional work roles. Our people are empowered...

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Customer Reviews

4.67

Average Rating

Based on 17031 Ratings

  • 5 Star

    12508

  • 4 Star

    3719

  • 3 Star

    600

  • 2 Star

    103

  • 1 Star

    101

  • Priyanka Popat

    Mumbai

    Thanks Mr. Kaushal and Mr. Rajesh Portability for Mr. Rohit's son is accepted by Health Insurance Underwriting Team. This is a lovely example of ''OUT OF THE BOX'' thinking at LVGI as Dr. Liji has physically examined the boy after discussing the matter with Dr. Asha and Hemlata madam instead of compelling him to go for X-Ray/MRI.​​ Parents of the boy appreciated the way proposal was tackled as parents and the consulting doctor were not of the opinion of taking X-Ray/MRI of the young boy, as he was fit post hospitalization. Thanks to Underwriting Team for thinking differently.​

View all Reviews

What documents should I provide while registering a claim?

Here are a few basic documents we’ll need to get your claims registration started:

claim-registering
  • Motor Insurance Policy number
  • Insured’s name and contact details
  • Complete address of place where loss/damage took place
  • Complete address of place where damaged vehicle is available for inspection Registration number of the vehicle
  • Name of the person who was driving the vehicle at the time of damage OR in case of loss, name of the person in whose custody the vehicle was
  • Name, contact number and relationship of the caller with the insured customer
  • Brief description of the nature of loss/physical injuries, if any
  • Estimated total loss

What are the documents required for processing​ a motor insurance claim?

Following is the list of ’Indicative Documents’ which you may require while processing of a claim:

  • Documents Required
  • Accident
  • Theft
  • Claim Form duly filled and signed by Insured

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  • Copy of Registration Certificate (RC) with the original for verification (in case of Total Theft, original RC needs to be surrendered)

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  • Copy of driving license with the original for verification

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  • Police First Information Report (where applicable)

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  • Fire Brigade Report (in case of fire)

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  • Original repair/replacement bills (in case of reimbursement claim)

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  • Photographs of the damaged vehicle

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  • Entire set of vehicle keys

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  • Final Report – No Trace Report for lost vehicle from the police

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  • Subrogation & Power of Attorney in case of total loss and theft

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  • Indemnity Bond

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  • NOC from financer in case of total loss and t​heft

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  • Discharge Voucher

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Please Note that the above list is only indicative; we or our surveyors may call for any additional
documents/ information depending upon the nature and type of loss.​

Have Us Call You

Please provide your details & we will get back shortly.

Customer Reviews

4.67

Average Rating

Based on 17031 Ratings

  • 5 Star

    12508

  • 4 Star

    3719

  • 3 Star

    600

  • 2 Star

    103

  • 1 Star

    101

  • N. Rama Mohan Rao

    Feb 09, 2014

    Thank you very much for your prompt service, While taking insurance from your company, some people told that, if I take insurance from other than car dealer, I have to face problem (Like visit to dealer and insura​nce company surveyor and office, no cashless facility etc) while claim comes, you have pro ven that all th ose words are wrong and we can take from other than dealer also, I would like to express my please for your service .

View all Reviews

How should I lodge a motor insurance claim?

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What basic information is required to register a claim?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

What are the documents required for processing a claim?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Do you have direct settlement facility for motor claims?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

How do I receive the claim amount if the vehicle is repaired by a garage not covered in your network?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

What is the difference between cashless & non-cashless/reimbursement claim?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Is there a provision for getting advance payment if the repair charges are high?

icon icon

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

How will I know when the survey will happen?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

How much time does it take for motor insurance claim settlement?

icon icon

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

What Should I do in case of third party damage/ injury?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

What should I do in case of theft of vehicle?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

When should I report to the police?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Whom should I contact if my vehicle sustains damage in a city other than the policy issuing city?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

What is the meaning of deductible? What is the deductible applicable to private car?

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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Latest News

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Registration Number: 150 | ARN- ADVT/2017/May/22 | CIN: U66000MH2010PLC209656

© 2017 Liberty Videocon General Insurance Co. Ltd.

Reg Office: 10th floor, Tower A, Penisuala Business Park, Ganpat Rao Kadam Marg, Lower Parel, Mumbai - 400013

Trade Logo displayed above belongs to Liberty Mutual and used by the Liberty Videocon General Insurance Company Limited under license. For more details on risk factors, terms & conditions please read sales brochure carefully before concluding a sale.