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FAQ's

Coverage

FAQs

Policy Claim Related

How can I indemnify or claim benefits under the policy?

The expenses or benefits can be claimed or indemnified either by reimbursement or by availing cashless services at our empanelled hospitals. Click here to know the complete claims process.

Is cashless facility available across all hospitals?

The cashless facilities are available only at the hospitals which are in our network. Please click here to see our complete of hospital network.

How do I register a cashless claim in case of emergency?

Cashless claims facility is available only with the network hospitals of our associate Third Party Administrator (TPA). You need to ensure that the chosen hospital belongs to our network. Click here to find out our network hospitals.

Step 1: Within 24 hours of admission, inform our TPA at their Toll Free helpline number 1800 102 7477. For Senior Citizens, intimate the TPA at the Senior Citizen Toll Free helpline number 1800 180 1166. Please do quote your Membership Number provided on your health card.

Step 2: Fill the first section of cashless claim request form available with the Hospital at their Insurance/TPA Help Desk and hand over the signed Pre-Authorization form to the Hospital's Insurance/TPA desk for them to fill up the balance details. The cashless claim request form is also available on our TPA’s website (www.vipulmedcorp.com) and our website (www.libertyvideocon.com/customer-support/download-forms).

Step 3: The cashless claim request form along with the required medical records is to be faxed to the TPA by you / Hospital to initiate the process.

Step 4: The TPA will conduct a preliminary scrutiny of the documents and convey the decision on eligibility for cashless claim to the hospital. The TPA could sanction the cashless claim request or call for additional documents, if required.

For a detailed look at the cashless claims process, please click here

What preliminary information is needed for claim intimation?

Following information is required for claim intimation:

  • Policy Holder's Name
  • Membership Number & Policy Number
  • Hospital details
  • Diagnosis and Treatment details
  • Approximate claim amount
  • Date of admission

What is the cashless claims procedure in case of a planned admission?

Cashless claims facility is available only with the network hospitals of our associate Third Party Administrator (TPA). You need to ensure that the chosen hospital belongs to our network. Click here to find out our network hospitals.

Step 1: Atleast 48 hours prior to admission, inform our TPA at their Toll Free helpline number 1800 102 7477. For Senior Citizens, intimate the TPA at the Senior Citizen Toll Free helpline number 1800 180 1166. Please do quote your Membership Number provided on your health card.

Step 2: Fill the first section of cashless claim request form available with the Hospital at their Insurance/TPA Help Desk and hand over the signed Pre-Authorization form to the Hospital's Insurance/TPA desk for them to fill up the balance details. The cashless claim request form is also available on our TPA’s website (www.vipulmedcorp.com) and our website (www.libertyvideocon.com/customer-support/download-forms)).

Step 3: The cashless claim request form along with the required medical records is to be faxed to the TPA by you / Hospital to initiate the process.

Step 4: The TPA will conduct a preliminary scrutiny of the documents and convey the decision on eligibility for cashless claim to the hospital. The TPA could sanction the cashless claim request or call for additional documents, if required.

Step 5: On approval of cashless claim eligibility by the TPA, hospital bills will be settled directly (subject to policy limits and other terms & conditions) by us. Any inadmissible amounts like telephone charges, food charges, attendant charges etc., will have to be settled by you directly with the hospital.

Step 6: If the cashless claim eligibility is not approved by the TPA, please settle the bill fully with the hospital and apply for reimbursement claim as per process outlined here (hyperlink to claims page).

What is a reimbursement claim?

If you have not availed of the cashless claims facility in our network hospital or you have taken treatment in a hospital which is not a part of our network, then all the medical treatment bills need to be first settled by you with the hospital and then submitted to our TPA for claiming a reimbursement. Please click here to know the complete process of reimbursement claims.

What is the maximum time allowed to file reimbursement claims?

From the date of discharge, the claim needs to be filed within a maximum of 15 days with our TPA. Please click here to know the complete process of reimbursement claims.

What documents are to be submitted in case of a reimbursement claim?

Below is the list of indicative documents which need to be submitted in case of a reimbursement claim. Please note that the TPA or the company is fully authorized to ask for more documents basis the nature of claim.


  • Claim form duly completed in all respects
  • Original Bills, Receipt and Discharge certificate / card from the Hospital.
  • Original Cash Memos from Hospital(s)/Chemist(s), supported by proper prescriptions.
  • Original Receipt and Pathological test reports from a Pathologist supported by the note from the attending Medical Practitioner / Surgeon demanding such Pathological tests.
  • Surgeon’s certificate stating nature of operation performed and Surgeons’ original bill and receipt.
  • Attending Doctor’s / Consultant’s / Specialist’s / - Anesthetist’s original bill and receipt, and certificate regarding diagnosis.
  • Medical Case History / Summary.
  • Original bills & receipts for claiming Ambulance Charges
  • Any additional documents or information, as may be deemed necessary by the Company or TPA.

Should the claim be submitted to Liberty Videocon or to the Third Party Administrator (TPA)?

The claim documents should be submitted to the TPA, mentioned on your health card(s).

If I avail cashless facility, will you pay the entire amount or will I be required to bear part of the bill at the hospital?

Yes, we will pay the entire admissible amount for the medical expenses incurred subject to the maximum sum insured amount. You might have to pay for the non-medical and expenses not covered to the hospital prior to your discharge from hospital.

In case of cashless treatments, in whose favor are cheques settled or who gets the payments?

The cheques are sent to the hospital to whom approvals for cashless are given.

Who is your Health TPA?

Vipul MedCorp TPA Pvt. Ltd. is our appointed TPA. Vipul MedCorp TPA Pvt. Ltd, a company promoted by Vipul group is engaged in the managed healthcare facilitation & has obtained a license from IRDA for TPA activities (Health) and offers its clients a wide array of services.


Vipul MedCorp TPA Private Limited

515, Udyog Vihar Phase V

Gurgaon, Haryana – 120016

Toll free number - 1800 266 5844

Website: www.vipulmedcorp.com

The Heritage

Liberty Videocon comes with a strong foundation and legacy of the Fortune 100, US-based giant Liberty Mutual Insurance. With over 45,00...

Liberty Videocon comes with a strong foundation and legacy of the Fortune 100, US-based giant Liberty Mutual Insurance.

With over 45,000 people in more than 900 offices across the globe, you could be a part of a culture that is committed to helping people live safer, more secure lives.

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The Milieu

At Liberty Videocon, we are keen on fostering passionate spirits who are willing to go beyond the conventional work roles. Our people are empowered...

At Liberty Videocon, we are keen on fostering passionate spirits who are willing to go beyond the conventional work roles.

Our people are empowered with ample of cross-functional opportunities to help them explore their abilities and expand their horizons. In addition, we constantly invest on their training and development to give them the edge over others in the industry.

And most of all, you get to be a part of an organization whose heart lies in its customer's well-being. Which is why, we view it as our personal and collective responsibility to deliver our promises and make a positive difference in the lives of our customers and the world at large.

So if you think you have it in you to be one among us, then welcome aboard.

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