Cashless claims facility is available only with the network hospitals of our associate Third Party Administrator (TPA). You need to ensure that the chosen hospital belongs to our network. Click here to find out our network hospitals.
Step 1: Atleast 48 hours prior to admission, inform our TPA at their Toll Free helpline number 1800 102 7477. For Senior Citizens, intimate the TPA at the Senior Citizen Toll Free helpline number 1800 180 1166. Please do quote your Membership Number provided on your health card.
Step 2: Fill the first section of cashless claim request form available with the Hospital at their Insurance/TPA Help Desk and hand over the signed Pre-Authorization form to the Hospital's Insurance/TPA desk for them to fill up the balance details. The cashless claim request form is also available on our TPA’s website (www.vipulmedcorp.com) and our website (www.libertyvideocon.com/customer-support/download-forms)).
Step 3: The cashless claim request form along with the required medical records is to be faxed to the TPA by you / Hospital to initiate the process.
Step 4: The TPA will conduct a preliminary scrutiny of the documents and convey the decision on eligibility for cashless claim to the hospital. The TPA could sanction the cashless claim request or call for additional documents, if required.
Step 5: On approval of cashless claim eligibility by the TPA, hospital bills will be settled directly (subject to policy limits and other terms & conditions) by us. Any inadmissible amounts like telephone charges, food charges, attendant charges etc., will have to be settled by you directly with the hospital.
Step 6: If the cashless claim eligibility is not approved by the TPA, please settle the bill fully with the hospital and apply for reimbursement claim as per process outlined here (hyperlink to claims page).