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Claims

Our Claims Philosophy

Liberty Videocon General Insurance will deliver services in a professional, polite, proactive, customer friendly and courteous manner. It will be our endeavor to ensure that there is timely, just and fair settlement of claims with empathy and customer centricity. We will deliver high standard of services through a transparent, efficient and sympathetic approach, with innovative and simplified claims processes delivering on our promise when our customers need us the most. Loss avoidance is the preferred way forward for us. We will endeavor to provide appropriate risk management advice to our customers thereby ensuring that there is win-win situation for all.

We will ensure all deliverables by partnering with competent and experienced service providers and by monitoring and evaluating them against set standards regularly. We will create a robust grievance handling mechanism with an appropriate escalation matrix built in to provide you peace of mind. All of us have many things to worry about – especially our family and loved ones. We will ensure that insurance is not on your list of worries – especially in difficult situations.

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Customer Reviews

Customer Reviews

N. Rama Mohan Rao

Mumbai

Thank you very much for your prompt service,
 While taking insurance from your company, some people told that, if I take insurance from other than car dealer, I have to face problem (Like visit to dealer and insurance company surveyor and office, no cashless facility etc ) while claim comes,
 You have proven that all those words are wrong and we can take from other than dealer also,
 I would like to express my please for your service.​...

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