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Claims

Our Claims Philosophy

Liberty Videocon General Insurance will deliver services in a professional, polite, proactive, customer friendly and courteous manner. It will be our endeavor to ensure that there is timely, just and fair settlement of claims with empathy and customer centricity. We will deliver high standard of services through a transparent, efficient and sympathetic approach, with innovative and simplified claims processes delivering on our promise when our customers need us the most. Loss avoidance is the preferred way forward for us. We will endeavor to provide appropriate risk management advice to our customers thereby ensuring that there is win-win situation for all.

We will ensure all deliverables by partnering with competent and experienced service providers and by monitoring and evaluating them against set standards regularly. We will create a robust grievance handling mechanism with an appropriate escalation matrix built in to provide you peace of mind. All of us have many things to worry about – especially our family and loved ones. We will ensure that insurance is not on your list of worries – especially in difficult situations.

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Customer Reviews

Customer Reviews

Harpreet Singh

Delhi

I liked the way customer service handled my queries. They explained the claims process well as it is a new a brand an...

I liked the way customer service handled my queries. They explained the claims process well as it is a new a brand and I was worried. I even had a chance to speak with the claims team personnel who gave me enough confidence.

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